Frequently Asked Questions / Release of liability

We are located in Thornton, CO 80602.  Your personal car detailing service near you!

At Anderson Auto Shine, LLC. we keep things simple by offering only a couple of detail packages to choose from that are high in demand to ensure you receive the personal touch from a local company, that takes pride in their work for all of their car detailing services.

At Anderson Auto Shine, LLC we do not use cheap products. Anderson Auto Shine uses top brands on their customers vehicles with the same products used on their personal vehicles. We do not believe in using off-brand products on our personal, or customers vehicles. 

Anderson Auto Shine can wash, and detail compact sedans, sedans, SUV's and trucks.

Yes, it is recommended to make an appointment for vehicle detailing services to ensure availability and to allow us to provide the best service possible.

Additional charges can apply for excessive pet hair, and trash.

Tips are always appreciated for great customer service, but not required. Service packages are priced to provide a fair payment to our service providers and a fair value to customers.

Time required for services depends on the size/type of vehicle you have, the service package requested, and any optional items you have chosen. 

1. Upon arrival we will visually inspect your vehicle for exterior and interior damage. In many cases damage is not noticeable due to the vehicles state prior to detailing. It is your responsibility to point out items that are fragile or are no longer  functional. 

2. We are not responsible for electrical or mechanical malfunction, scratches, swirl marks, dents, stains, tears in your cloth or leather seats and carpets, cracks or creases in leather seats, or any blemishes that may appear from the process of washing, drying, buffing, and cleaning your vehicle. 

3. We will  clean engine bays and sunroof only upon request. We are not responsible  for any mechanical and or electrical problems prior to, during or after  services. There is no way of foreseeing or forecasting any issues that  may arise due to Servicing and we will not be held responsible. 

4. We do not  use any harsh chemicals or cleaning products in our services on the  exterior or interior of the vehicle. All of our products are chemically safe for any carpets, upholstery, plastics, leather, vinyl, chrome, clear coats, or paints. Please understand that we are not responsible  for any damages that may be there prior to our service. 

5. We are not  responsible for excessive baked-on, caked-on, or etched-in brake dust on  wheels or paint deep within the wheel barrels or the surface of the  wheels themselves. Some wheels are beyond cleaning and would either need  to be repaired and or replaced. 

6. Bird  droppings, sap, tar, and Bug splatter can chemically etch themselves  into your vehicle's paintwork if left unattended over time. This can  result in a deep chemical mark that may need additional work to safely  remove properly. In some cases, these etchings may not be able to be  removed without compromising clear coating. 

7. We respect  your time and personal property and will always be polite and courteous. However, we reserve the right to deny refuse or stop service if we deem  the customer to be unreasonable. 

 8. We do our  best to clean your windows thoroughly but sometimes due to temperature  fluctuations and conditions, they may still be left with a slight film  or streak because of extremely dirty or neglected windows.  Unfortunately, if you see this after our services are done please allow  for the vehicle to cool and wipe down with a clean microfiber towel. We  apologize for any inconvenience this may leave you. 

9. Due to child  safety we will not remove or install any child car seat under any circumstances. We ask you, the customer to remove any child seats and or booster seats prior to bringing your vehicle over. 

Should the seats be left in the vehicle we will do our best to clean around them but can't guarantee  your total satisfaction. 

10. Please  remove any personal items, money, or any other significant items prior  to our service. If the center armrest storage, glove box, cup holder/s, or other compartments are not cleared we will not be able to clean them due to customers’ private belongings. We will not open any center console, or glove box.

11. We are not responsible for any damaged interior components that are heavily soiled, stained, or neglected. Such as steering wheel buttons, turn signal switches, or any knob due to wear. Such areas may be so dirty, soiled, stained, or caked-on debris that aggressive cleaning may be necessary and could wipe away any markings. 

12. We are not responsible for any  mechanical and or electrical problems prior to, during or after  services. There is no way of foreseeing or forecasting any issues that may arise due to servicing and we will not be held responsible. 

By hiring Anderson Auto Shine , LLC. for any of the services offered, you hereby agree to these terms and conditions. By asking for any services provided by Anderson Auto Shine, LLC, via text, email, messenger, etc. you hereby agree to these terms and conditions.

Prior to your arrival we ask that you clean out the interior of your vehicle by removing all of your personal belongings from under the seats,  cargo area or trunk, and any compartments you would like us to clean.  Locked compartments or compartments with personal belongings will not be emptied or cleaned. This includes cup-holders.